Frequently Asked Questions

I have comments for Abbey Credit Union
How do I report a lost Debit MasterCard or STAR ATM Card?
What if I'm interested in being on an Abbey committee?
How do I find out more information on Certificates of Deposit?
I have a new PIN number, how important is it?
Should I give my Debit Card or Account Number out over the phone?
When am I able to do transactions to my IRA Account?
Can I speed up my teller transactions?
Does Abbey Credit Union offer Payroll Deduction?
How long do I have to activate my reissued Visa Card?
Does my Auto Insurance cover me financially?
I'm moving do I need to let Abbey Credit Union know?
How do I find out more information on Certificates of Deposit?
When am I able to do transactions to my IRA Account?

I have comments for Abbey Credit Union
We always value your comments as to how we are serving your financial needs. If you have any comments, please feel free to let us know.

eMail: abbey@donet.com
Mail To Address: Abbey Credit Union, 800 Falls Creek Dr, Vandalia, OH 45377-8600
Phone: 800-546-8882 or 937-898-7800. Fax: 937-898-7803 Fax

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How do I report a lost Debit MasterCard or STAR ATM Card?
To report lost MasterMoneyTM debit cards or lost STAR ATM cards

Please call (800) 264-5578 (24 hours a day, seven days a week).

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What if I'm interested in being on an Abbey committee?
We have various committees such as Annual Meeting, Nominations, and Supervisory/Audit, that members are eligible to serve on. If you are interested in serving on one of our committees, please send us a letter stating what type of committee you would like to serve on and list your qualifications and experiences.

Mail To Address: Abbey Credit Union, 800 Falls Creek Dr, Vandalia, OH 45377-8600

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How do I find out more information on Certificates of Deposit?
Certificates of Deposits are available at various terms from 6 months through 60 months. Call our office for current rates.

Phone: 800-546-8882 or 937-898-7800

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I have a new PIN number, how important is it?
For your security never leave your PIN number with your STAR card or debit card. It is best to keep them in separate places.

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Should I give my Debit Card or Checking Account Number out over the phone?
Your debit card and checking account numbers should not be given out over the phone. These transactions are done electronically and we can't help you reverse the transactions if you change your mind later.

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When am I able to do transactions to my IRA Account?
IRA transactions are available Monday through Friday and on Saturday by appointment. You can call to make an appointment at 937-898-7800 or 800-546-8882.

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Can I speed up my teller transactions?
For faster service and account protection please write your account number on the back of all checks before presenting them to a teller. Doing this helps speed along the process.

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Does Abbey Credit Union offer Payroll Deduction?
YES, Abbey offers Payroll Deduction! Save a bundle the automatic way with payroll deduction. Call us at 937-898-7800 or 800-546-8882 to find out more about this service.

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How long do I have to activate my reissued Visa Card?
Please activate your reissued VISA card within 6 months from date of issue or else the card will be automatically deactivated and cannot be used without further assistance.

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Does my Auto Insurance cover me financially?
If you think your auto insurance covers you financially...think again! You May Need: Guaranteed Auto Protection Plus. This GAP coverage pays the difference between the actual cash value of your vehicle and the loan balance, if your vehicle is deemed a total loss due to an accident or theft. For a low cost it covers the entire term of your loan. Call us at 937-898-7800 or 800-546-8882 to find out more about this service.

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I am moving, or have just moved, do I need to let Abbey Credit Union know?
Be sure to notify the Credit Union if you have moved. We need your new address to keep your account information up to date. You can reach us at:

Address: Abbey Credit Union, 800 Falls Creek Dr, Vandalia, OH 45377-8600
Phone: 800-546-8882 or 937-898-7800. Fax: 937-898-7803

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How do I find out more information on Certificates of Deposit?
Please see our current rates.

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When am I able to do transactions to my IRA Account?
You can call to make an appointment at 937-898-7800 or toll free 800-546-8882.